Getting Started with Hincapie Custom

Getting Started with Hincapie Custom

We work hard to make the custom ordering process as simple as possible! Just follow these easy steps to get your order started:

1. Set up an account:
   • Download our Custom Contract to get a full understanding of the ordering process. Sign and return your Custom Contract by email or fax to (864) 298-2616.
   • Submit your $100 non-refundable set up fee to create an account.
   • Following account set up, you will be assigned to one of our expert graphic artists.
2. Assemble your artwork:
   • Make a sketch, do a computer mockup, or find a picture of a design you have in mind. Or let our experienced artists design something original for your team! If you have your own designer, you can download copies of our art guidelines and templates.
   • Request logos from your sponsors in EPS vector format.
   • Make a list of design instructions, color preferences, and logo placements.
   • Email your files and design specs email your files and design specs to your Hincapie customer service representative - be sure to include your team name in the subject line, and provide contact info so that your artist can call or email your point person with any questions or issues.
3. Request a fit kit:
   • Download our Fit Kit Request form from our website, fill it out, and email it or fax it to (864) 298-2616.
   • Schedule a fit party with your team! Get everyone to meet and try on the samples to ensure that everyone orders the correct sizes.
   • Return the samples to Hincapie within 2 weeks to avoid being charged.
4. Manage your order wtih a free account from KitOrder.com:
   • Visit KitOrder.com to register and create a free account that makes it easy to organize your custom order.
   • Your KitOrder.com account comes preloaded with the full line of Hincapie custom products. Choose items from the list to create an order form tailored to your team's needs.
   • Invite everyone from your group to place their individual order directly on KitOrder.com. Each member fills out their personal order and pays with a credit card.
   • Track your order and view product and user summaries in real time. Final pricing is determined based on the number of items ordered in each category.
   • Receive the full payment your custom order summary from KitOrder.com.
5. Fill out an order form:
   • Once you have determined your sizes, download our Order Form and fill it out completely. As you fill in your quantities, your pricing on the order form will change based on the number of items that you order.
   • Be sure to fill out the Billing & Shipping information completely, as well as an event date, if applicable.
   • Final pricing will be confirmed by your Hincapie representative after receiving your final order form.
6. Send us your 3 key elements to start order production:
   • Approved artwork from our art department
   • Completed order form with quantities
   • 50% deposit (payable by check, Visa, MasterCard or American Express)

That's it! We'll take over from there. Within 3-4 weeks of placing your order, you will receive final production cut art proofs via email. Please approve these cut art proofs within 1 week of receiving to avoid any delays in delivery. We will contact you mid-way through the production process to let you know how your order is progressing and to arrange final payment. Once your order ships we will send you the tracking information. Feel free to call our office with any specific questions or concerns at 866.359.4796 or send us an email.